Effective date: 01.07.2026
These Ferry Booking Terms explain how ferry booking requests, coordination, confirmations, payments and cancellations are handled by BTB.
These Terms should be read together with the Terms and Conditions, Payment Information, Delivery / Service Terms, Cancellation Policy, Returns & Refunds Policy and any route-specific information published by BTB.
Ferry booking coordination services are provided by:
BASARABIA TRANSIT BRIDGE S.R.L.
Registration No. J2022000712178
VAT / CUI RO46046308
Registered address Str. Regimentul 11 Siret, Nr. 33B, Bloc T1, Etaj 4, Ap. 405, Galați, Jud. Galați, 800311, Romania
Email info@bt-bridge.com
Phone +40 755 601 079
Phone +380 63 020 6272
In these Terms, “BTB”, “we”, “us” or “our” means BASARABIA TRANSIT BRIDGE S.R.L.
BTB provides ferry booking coordination and related operational support for selected ferry routes.
BTB may assist with:
BTB does not operate ferries and does not act as the ferry carrier, port operator or terminal operator.
BTB provides coordination and documentation support where applicable, but the final booking acceptance, sailing, boarding and transport remain subject to the ferry operator and relevant port / terminal procedures.
A ferry booking request submitted through the website, app, email, phone, messaging application or other communication channel is only a request for booking coordination.
Submitting a request does not automatically create a confirmed ferry booking.
A booking is considered confirmed only after BTB or the relevant ferry operator confirms acceptance according to the applicable procedure.
The Client understands that ferry space, schedule, route, acceptance, cut-off times and operational requirements may change depending on the ferry operator, port conditions, documents, cargo type, vehicle type and other operational factors.
Each ferry booking request is reviewed case by case.
BTB may review, among other things:
BTB may request additional documents, details or confirmations before proceeding with booking coordination.
If the Client does not provide required information or documents on time, BTB may be unable to process or confirm the booking request.
Depending on the ferry route and cargo, the Client may be required to provide:
The Client is responsible for the accuracy, completeness, legality and authenticity of all documents and information provided to BTB.
Incorrect, incomplete, inconsistent, misleading or late information may lead to delay, refusal, cancellation, additional costs, missed sailing, storage, demurrage, detention or other operational consequences.
The Client must provide accurate vehicle dimensions, cargo dimensions, weight, cargo type and any special cargo details.
This is especially important for:
BTB may rely on the dimensions, weights and cargo information provided by the Client.
If the Client provides incorrect or incomplete information, the ferry operator, port, terminal or other relevant party may refuse acceptance, require correction, charge additional fees or delay the booking.
BTB is not responsible for consequences caused by incorrect, incomplete or late vehicle, cargo or document information provided by the Client.
If the cargo includes dangerous goods, ADR goods, restricted cargo or any cargo requiring special declaration, permits or handling, the Client must clearly inform BTB before booking coordination starts.
The Client must provide all required dangerous goods documents, declarations, safety data sheets, classifications, permits and other documents required by the ferry operator, port, terminal, carrier or competent authority.
Dangerous goods / ADR cargo may be subject to additional review, restrictions, refusal, special pricing, specific sailings or additional requirements.
BTB does not guarantee acceptance of dangerous goods / ADR cargo.
Final acceptance depends on the ferry operator, port, terminal, competent authorities and applicable regulations.
Ferry schedules, space availability, sailing dates, departure times, arrival times and operational windows are controlled by the ferry operator and relevant operational parties.
Any schedule, sailing date, availability information or estimated time communicated by BTB is provided for coordination purposes and may change.
BTB does not guarantee:
To check current ferry options, the Client must submit a booking request and provide the required vehicle, cargo and document details.
A booking may be considered confirmed only after BTB or the relevant ferry operator confirms acceptance according to the applicable procedure.
A payment, payment request, invoice, proforma invoice or booking request does not by itself guarantee ferry acceptance or confirmed space, unless confirmation is expressly provided.
Booking confirmation may depend on:
BTB may provide booking-related information, instructions or confirmations through digital communication channels, including email, website forms, app flows, messaging applications, SMS, phone communication, document-sharing links or other channels used with the Client.
BTB may issue invoices, proforma invoices, payment requests or payment links for ferry booking coordination, ferry-related services or amounts payable in connection with a ferry booking request.
Payments may be made by bank transfer or, where available, by online card payment through NETOPIA Payments.
Online card payments are processed through NETOPIA Payments. BTB does not store card details.
Payment confirmation may depend on NETOPIA Payments, banks, card issuers, payment systems or bank transfer processing times.
Payment for a ferry booking request or ferry-related service does not guarantee ferry acceptance, space availability, sailing, boarding, loading or final booking confirmation unless such confirmation is expressly provided according to the applicable procedure.
Ferry booking requests may involve third-party costs, including but not limited to:
Third-party costs may be charged separately unless they are expressly included in BTB’s confirmed offer or invoice.
Third-party charges may change depending on ferry operator rules, port / terminal procedures, cargo details, vehicle type, route, timing and operational circumstances.
BTB is not responsible for changes in third-party charges unless BTB expressly agreed in writing to cover such changes.
The Client must follow arrival instructions, cut-off times, port entry requirements, terminal procedures and operational instructions communicated by BTB, the ferry operator, port, terminal, carrier or other relevant party.
The Client is responsible for ensuring that the vehicle, driver, cargo and documents are ready and available on time.
Late arrival, missing documents, incorrect vehicle details, unpaid amounts, customs issues, inspection issues or failure to follow operational instructions may lead to refusal, delay, missed sailing, additional costs or cancellation.
BTB is not responsible for missed sailings or additional costs caused by late arrival, missing documents, incorrect information, driver unavailability, cargo status, customs issues, port / terminal rules or third-party decisions.
Ferry transport may require compliance with port, terminal, customs, border, veterinary, phytosanitary, inspection or other competent authority requirements.
The Client is responsible for providing all required documents and for ensuring that the cargo, vehicle, driver and transport operation comply with applicable requirements.
BTB may provide documentation and coordination support where applicable, but BTB does not control ports, terminals, customs authorities, inspection bodies, ferry operators, competent authorities or official decisions.
Any refusal, delay, inspection, additional document request, correction requirement or operational restriction imposed by a third party is outside BTB’s control.
Any change requested by the Client after booking coordination has started may require additional review, additional costs or operator approval.
Changes may include:
BTB does not guarantee that requested changes will be accepted by the ferry operator, port, terminal or other relevant party.
BTB may charge additional fees for changes, corrections, amendments or repeated coordination caused by incorrect, incomplete, late or changed information provided by the Client.
Ferry booking cancellations are reviewed case by case.
Cancellation may depend on:
If the Client, vehicle or driver does not arrive on time, does not follow instructions, does not provide required documents or is refused by a third party, this may be treated as a no-show or operational failure depending on the applicable operator rules.
No-show situations may result in loss of booking, non-refundable charges, additional costs or the need to submit a new booking request.
Any refund, partial refund or refusal of refund will be reviewed according to the Returns & Refunds Policy, Cancellation Policy, operator rules, service status and applicable law.
Ferry operations may be affected by delays, refusals or disruptions caused by:
BTB is not responsible for delays, refusals, missed sailings, schedule changes, cargo refusal, operational disruption or additional costs caused by third parties or circumstances outside BTB’s control.
BTB’s ferry booking coordination service may be considered completed when BTB has performed the agreed coordination activity or the relevant part of it.
Depending on the service, completion may occur when:
The service may be considered completed even if the ferry operator, port, terminal, customs authority or other third party later changes, delays, refuses or cancels the operational process.
BTB provides ferry booking coordination, documentation support and operational assistance where applicable.
BTB is not liable for losses caused by:
Payment for BTB services and submission of a booking request do not guarantee ferry acceptance, ferry space, departure, arrival, loading, boarding or completion within a specific time.
BTB may communicate booking-related information, documents, references, confirmations, instructions, payment requests and status updates through digital communication channels.
These channels may include:
The Client accepts that communication and delivery through these digital channels may be used as valid service communication and delivery.
The Client is responsible for monitoring the communication channels used for the service and responding promptly.
For questions regarding these Ferry Booking Terms, please contact:
BASARABIA TRANSIT BRIDGE S.R.L.
Email info@bt-bridge.com
Phone +40 755 601 079
Phone +380 63 020 6272
This page should be read together with the Terms and Conditions, Payment Information, Delivery / Service Terms, Cancellation Policy, Returns & Refunds Policy and any route-specific information published by BTB.