Payment Information

1. Company information

Payments are received by BASARABIA TRANSIT BRIDGE S.R.L., Registration No. J2022000712178, VAT / CUI RO46046308, registered address Str. Regimentul 11 Siret, Nr. 33B, Bloc T1, Etaj 4, Ap. 405, Galați, Jud. Galați, 800311, Romania, email info@bt-bridge.com, phone +40 755 601 079, phone +380 63 020 6272.

In this page, “BTB”, “we”, “us” or “our” means BASARABIA TRANSIT BRIDGE S.R.L.

2. Invoice-based service payment

BTB provides logistics, customs, transit, ferry booking coordination, port support and related documentation services.

In many cases, BTB does not provide a standard product with a fixed automatic checkout price. The service scope and price may depend on the route, cargo type, documents, number of HS / CN codes, port or terminal, ferry route, urgency, third-party requirements and other operational details.

For this reason, BTB may first review the Client’s request and then issue one of the following:

• invoice;
• proforma invoice;
• payment request;
• payment link;
• service confirmation with payment instructions.

The invoice, proforma invoice, payment request or payment link may include the service description, amount, currency, payment deadline, invoice number or payment reference.

3. Accepted payment methods

Depending on the service type, amount, currency and BTB’s internal payment configuration, payment may be accepted by:

• bank transfer;
• online card payment through NETOPIA Payments;
• other payment methods expressly confirmed by BTB in writing.

BTB may decide which payment methods are available for a specific service, invoice or payment request.

Online card payment may not be available for every service, amount, currency or invoice.

4. Online card payments through NETOPIA Payments

Online card payments are processed securely through NETOPIA Payments.

When paying online by card, the Client may be redirected to the secure payment page operated by NETOPIA Payments or may use a payment flow connected to NETOPIA Payments.

BTB does not store card details, card number, CVV code or other sensitive card information.

Payment authorization may depend on:

• NETOPIA Payments;
• the card issuing bank;
• the acquiring bank;
• card scheme rules;
• fraud prevention checks;
• 3D Secure authentication;
• banking system availability.

NETOPIA provides terms for payers using its payment platform and describes its online card payment environment as secure and connected to payer/payment processing rules.

5. Bank transfer payments

Where payment by bank transfer is available, the Client must use the bank details and payment reference provided by BTB on the invoice, proforma invoice or payment instruction.

The Client is responsible for ensuring that the payment reference, invoice number, company name and amount are correct.

Bank transfer processing time may depend on the sending bank, receiving bank, currency, payment date, banking hours and compliance checks.

BTB may start processing the service only after the payment is visible or confirmed, unless BTB expressly agrees otherwise in writing.

6. Payment confirmation

A payment is considered confirmed only after BTB receives confirmation from the relevant payment channel.

For online card payments, confirmation may depend on NETOPIA Payments, the card issuer and banking systems.

For bank transfers, confirmation may depend on the bank statement, payment confirmation or visible incoming transfer.

A screenshot, payment order or payment instruction may help BTB identify the payment, but it may not always be treated as final confirmation until the funds or payment confirmation are received.

7. When service processing starts

BTB may start processing a service after:

• the Client submits the required request;
• BTB receives the required documents and information;
• the service scope and price are confirmed;
• payment is confirmed, where prepayment is required.

In some cases, BTB may agree to start work before payment confirmation, but only if expressly confirmed by BTB.

The Client understands that some BTB services may begin shortly after payment or request confirmation, including document review, data entry, communication with third parties, preparation of declarations, booking coordination or operational follow-up.

8. Failed, rejected or cancelled payments

If an online card payment is failed, rejected, cancelled, reversed or not confirmed, BTB may suspend, delay or refuse the service.

A payment may fail or be rejected for reasons outside BTB’s control, including:

• insufficient funds;
• incorrect card details;
• failed 3D Secure authentication;
• card issuer refusal;
• payment processor refusal;
• bank system issue;
• suspected fraud or compliance checks;
• technical interruption.

BTB is not responsible for payment refusals, delays or technical issues caused by payment processors, banks, card schemes or external systems.

9. Currency and bank charges

The amount payable is the amount stated in the invoice, proforma invoice, payment request, payment page or written offer.

The currency may depend on the service, route, client agreement or payment configuration.

The Client is responsible for any bank charges, intermediary bank fees, currency conversion costs, card issuer fees or other payment-related charges applied by the Client’s bank or payment provider.

If BTB receives less than the amount due because of bank fees or deductions, BTB may request the Client to pay the difference.

10. Invoices and fiscal documents

BTB may issue invoices and related fiscal documents according to applicable Romanian legislation.

The Client must provide accurate billing information, including company name, registration number, VAT number, address and any other required details.

BTB is not responsible for incorrect invoices caused by incorrect or incomplete billing information provided by the Client.

If invoice correction is required due to incorrect information provided by the Client, BTB may request additional time and, where applicable, may charge an administrative correction fee.

11. Refunds and payment reversals

Refunds are not automatic.

Refund requests are reviewed according to the Returns & Refunds Policy, Cancellation Policy, the Terms and Conditions and the specific service status.

A refund may be refused fully or partially if BTB has already started or completed the service, reviewed documents, prepared or submitted data, communicated with third parties, requested a booking, created a declaration, coordinated an inspection or incurred third-party costs.

If a refund for an online card payment is approved, it will usually be processed through the same payment channel used for the original payment, where technically and legally possible.

Refund processing time may depend on NETOPIA Payments, the acquiring bank, the card issuing bank and card scheme rules.

Third-party fees, bank charges, payment processor fees, ferry operator fees, terminal charges, authority charges, storage, demurrage, detention or other non-refundable costs may not be refundable by BTB.

12. Third-party costs

Some services may involve third-party costs, such as:

• port charges;
• terminal charges;
• ferry charges;
• customs-related charges;
• inspection charges;
• storage charges;
• demurrage or detention;
• shipping line charges;
• bank or payment processor fees;
• courier or document delivery fees;
• other operator or authority charges.

Third-party costs may be charged separately unless they are expressly included in BTB’s confirmed offer or invoice.

BTB is not responsible for changes in third-party charges after the offer, unless BTB expressly agreed to cover such changes in writing.

13. Payment security

Online card payments are processed through NETOPIA Payments.

BTB does not store card details.

Clients should only make payments through official BTB payment links, invoices, payment pages or bank details communicated by BTB.

If the Client receives suspicious payment instructions, changed bank details or unexpected payment links, the Client should verify them directly with BTB before making payment.

Payment questions may be sent to: info@bt-bridge.com

14. Incorrect or duplicate payments

If the Client believes that a payment was made by mistake, duplicated or assigned to the wrong invoice, the Client should contact BTB as soon as possible.

The Client should provide:

• payer name;
• company name;
• invoice number;
• payment reference;
• amount;
• currency;
• payment date;
• proof of payment.

BTB will review the case and, if applicable, assign the payment correctly, issue a correction or process a refund according to the applicable policy.

15. No guarantee of third-party approval

Payment for a BTB service does not guarantee any third-party decision or outcome.

Payment does not guarantee:

• customs release;
• transit closure;
• ferry acceptance;
• ferry space availability;
• port or terminal approval;
• inspection approval;
• bank authorization;
• authority decision;
• completion within a specific time.

BTB provides coordination, documentation support and operational assistance where applicable, but does not control customs authorities, ports, terminals, ferry operators, rail operators, inspection bodies, competent authorities, payment processors, banks or official decisions.